Terms & Conditions

By accessing and using the website [teleiosx.com] (the "Site") and the services, experiences, events, and facilities offered by TeleiosX, a business operating at Alyasmine, North Riyadh, Saudi Arabia ("TeleiosX", "we", "us", or "our"), you ("User", "you") agree to comply with and be bound by these Terms and Conditions ("Terms") and our Privacy Policy [Link to Privacy Policy], which is incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not use this Site or our Services.

These Terms apply to all visitors, users, and others who access or use the Site or our Services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site or Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

These Terms shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

• Sim racing experiences
• Corporate and private event hosting
• Organized championships
• Motorsport watch parties
• Educational programs (including camps and tours)
• and related services (collectively, the "Services")

All Services are subject to availability, these Terms, and any specific terms or rules applicable to a particular Service or event.

3.1. Bookings: All bookings for Services must be made through our official booking channels (our Site, by phone, or in-person at our venue, as applicable). Bookings are considered confirmed only upon receipt of full payment or a specified deposit, as detailed at the time of booking. You must provide accurate and complete information when making a booking.

3.2. Pricing: Prices for Services are listed on our Site or provided upon inquiry and are quoted in SAR (Saudi Riyal) unless otherwise specified. Prices are subject to change without notice but changes will not affect bookings already confirmed and paid for. Prices may be subject to applicable taxes (e.g., VAT) as per the laws of the Kingdom of Saudi Arabia..

3.4. Cancellation, Refund, and Rescheduling Policy:

• (a) Individual Race Experiences (e.g., 20/40/60 min sessions, coaching): Cancellations made at least 24 hours prior to the scheduled booking time are eligible for a one-time option to reschedule to a new date/time, subject to availability. Cancellations made less than 24 hours prior to the scheduled booking time, or no-shows, will not be eligible for a refund. Rescheduling requests made less than 24 hours prior may be accommodated at our discretion, subject to availability and a potential rescheduling fee of SAR 30.
• (b) Group Bookings & Events (e.g., birthdays, private parties, corporate events): A non-refundable deposit of 50% of the total estimated cost is required to secure the booking. Full payment is due 7 days prior to the event date, unless otherwise agreed. Cancellations made 7 days or less prior to the event date will result in forfeiture of all payments made.
• (d) Championships, Leagues, and Educational Programs: Specific cancellation and refund policies for these programs will be detailed in their respective registration forms or program descriptions and will supersede the general policies above.
• (e) TeleiosX Cancellations: TeleiosX reserves the right to cancel or reschedule any Service or booking due to unforeseen circumstances, including but not limited to technical failures, safety concerns, or insufficient participation for specific events. In such cases, affected users will be notified as soon as possible and offered a choice of a full refund for the cancelled Service or an option to reschedule to a mutually agreeable alternative date/time at no additional charge.

3.5. Late Arrivals: We recommend arriving 10-15 minutes prior to your scheduled booking start time for check-in and briefing. If you or your group members arrive late, your session duration may be reduced to avoid delaying subsequent bookings, and no refund or compensation will be provided for the missed time.

All users, guests, and participants must adhere to the following rules of conduct while at TeleiosX premises in Riyadh and must respect the laws, customs, and cultural norms of the Kingdom of Saudi Arabia:

• 4.1. Respectful Behavior: Treat all TeleiosX staff, other guests, and property with respect and courtesy. Any form of aggressive, abusive, discriminatory, harassing, or offensive behavior — including behavior contrary to public decency or Saudi cultural standards — will not be tolerated. Actions that disrupt the experience of others are prohibited.
• 4.2. Compliance with Safety Instructions: Listen attentively to and strictly follow all safety briefings, instructions, and guidelines provided by TeleiosX staff before and during any activity. This is crucial for your safety and the safety of others.
• 4.3. Proper Use of Equipment:Use simulators and other equipment solely for their intended purpose and as instructed. Tampering with or attempting to modify equipment is strictly prohibited. Users who intentionally or negligently damage TeleiosX property may be held liable for the full cost of repair or replacement.
• 4.4. Age, Height, and Health Restrictions: The minimum age for standard sim racing experiences is 5 years and a minimum height of 110 cm is required. Staff may verify age/height. Additional age restrictions apply for certain programs and will be detailed separately. Participants with medical conditions (including but not limited to epilepsy, heart conditions, back or neck problems, recent surgery, pregnancy) or those prone to motion sickness are strongly advised to consult a doctor before participating. Participation is strictly at your own risk and guests must inform staff of any relevant conditions prior to participation.
• 4.5. Food and Beverages: Only food and beverages purchased at the TeleiosX barista and lounge area may be consumed on the premises, unless specific arrangements have been made for a private catered event. No outside food or drink is permitted.
• 4.6. Alcohol and Prohibited Substances: In accordance with Saudi law, TeleiosX is an alcohol-free venue at all times. The possession, consumption, or influence of alcohol or illegal substances is strictly prohibited and will result in immediate removal from the premises and reporting to relevant authorities as required.
• 4.7. Smoking and Vaping: TeleiosX is a smoke-free and vape-free facility indoors. Smoking and vaping are permitted only in designated outdoor areas as permitted under local regulations.
• 4.8. Personal Belongings: Guests are responsible for their personal belongings. TeleiosX accepts no liability for any lost, stolen, or damaged items.
• 4.9. Dress Code: All guests must adhere to the public decency regulations of the Kingdom of Saudi Arabia. Comfortable, modest clothing and closed-toe shoes are recommended for sim racing.
• 4.10. Right to Refuse Service/Entry: TeleiosX staff reserve the right to refuse service, deny entry, or remove any individual or group from the premises who fails to comply with these Terms, staff instructions, behaves in an unsafe or disruptive manner, or whose presence is deemed detrimental to the safety or enjoyment of others, without any refund or compensation.

All content present on the Site and within the TeleiosX venue, including but not limited to text, graphics, logos, images, audio clips, video content, data compilations, software, simulator designs (where proprietary), brand names, and trademarks (collectively, "Content"), is the property of TeleiosX or its content suppliers and is protected by KSA and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any Content in any way without prior written permission from TeleiosX.

6.1. Lawful Use: You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party.

6.2. Prohibited Conduct:

• You are prohibited from posting or transmitting to or from this Site any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
• (b) for which you have not obtained all necessary licenses and/or approvals;
• which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the laws of the Kingdom of Saudi Arabia or infringe the rights of any third party.which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the laws of the Kingdom of Saudi Arabia or infringe the rights of any third party.

6.3. Accuracy of Information: While we endeavor to ensure that the information on the Site is correct, we do not warrant the accuracy and completeness of the material on the Site. We may make changes to the material on the Site, or to the Services and prices described in it, at any time without notice. The material on the Site may be out of date, and we make no commitment to update such material.

6.4. Availability: We will not be liable if for any reason the Site is unavailable at any time or for any period. Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance, or repair, or for reasons beyond our control.

7.1. Assumption of Risk: You acknowledge that participation in sim racing and related activities carries inherent risks, including but not limited to the risk of minor physical discomfort, motion sickness, or, in rare cases, injury. By participating, you voluntarily assume all risks associated with these activities.

7.2. No Liability for Indirect Damages: To the fullest extent permitted by applicable KSA law, TeleiosX, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• your access to or use of or inability to access or use the Site or Services;
• any conduct or content of any third party on the Site or at the venue;
• any content obtained from the Site or Services;
• unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

7.3. Aggregate Liability: In no event shall TeleiosX's aggregate liability for all claims relating to the Services exceed the total amount paid by you to TeleiosX for the specific Service giving rise to the claim in the preceding three (3) months.

7.4. Exclusions: Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you to the extent prohibited by local law.

• You agree to defend, indemnify, and hold harmless TeleiosX and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:
• a) your use and access of the Site and Services, by you or any person using your account and password;
• b) a breach of these Terms;
• c) Content posted on the Site.

• These Terms shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, without regard to any conflict of law principles.
• Any dispute, claim, or controversy arising out of or relating to these Terms, or their breach, termination, enforcement, interpretation, or validity, shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.

If any provision of these Terms is held to be invalid or unenforceable by a competent court in the Kingdom of Saudi Arabia, the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between you and TeleiosX regarding the Services and supersede and replace any prior agreements or understandings between us relating to the Services.

No waiver by TeleiosX of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of TeleiosX to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

• TeleiosX Riyadh
• Alyasmine, North Riyadh, Saudi Arabia
• Email: info@teleiosx.com
• Phone: +966 55 224 9297