Privacy Policy

Welcome to TeleiosX Riyadh ("TeleiosX", "we", "us", or "our"). We are located atAlyasmine, North Riyadh, Saudi Arabia. We are committed to protecting the privacy and security of the personal information of our customers and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [TeleiosX.com] (the "Site"), use our services (including sim racing experiences, event bookings, championship participation, educational programs, and watch parties), or interact with us in any other way.

Please read this Privacy Policy carefully. By using our Site and Services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

We may collect personal information about you in a variety of ways, including when you interact with our website, venue, and services. The types of information we may collect include:

• Personal Identifiers and Contact Information: Your name, postal address, email address, phone number, date of birth (for age verification or specific programs), and similar details. We collect this when you register on our Site, make a booking, fill out a form, participate in events or competitions, or enroll in educational programs.
• Demographic Information: Information such as your age, gender, and general interests, if you voluntarily provide it.
• Booking and Transaction Information: Details related to your bookings, purchases, event participation, session times, and transaction history with TeleiosX.
• Payment Information: When you make a payment, our third-party payment processor (e.g., another authorized provider) collects your payment details (such as credit/debit card information). TeleiosX does not directly store full card numbers or CVV codes. We may receive limited information (e.g., last four digits of your card and expiration date) for verification and record-keeping.
• Children's Information: For our educational camps, school trips and youth programs, we may collect personal information about children (such as name, age, and relevant medical or allergy information for safety) only with the explicit, verifiable consent of a parent or legal guardian.
• Technical and Usage Data (Derivative Data): Information automatically collected when you access our Site, including IP address, browser type, operating system, device information, access times, pages viewed, and referring website addresses. We may also track your interaction with our emails.
• Information from Social Networks: If you link or connect to our Site via social media accounts (e.g., Instagram, Facebook), we may receive information from those platforms (such as your name, username, public profile, and email), subject to your privacy settings.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us or third parties, and your communication preferences.
• Information You Voluntarily Provide: Any other information you choose to give us, such as feedback, survey responses, or details shared during customer support.

We use the information we collect for various purposes, including:

• Providing and Managing Services: To process your bookings, confirm your participation in experiences, events, and educational programs, manage your account (if any), and provide customer support.
• Communication: To communicate with you about your bookings, inquiries, account status, updates to our services, and changes to our terms or policies.
• Personalization and Improvement: To understand how you use our Site and Services, personalize your experience, improve our offerings, develop new products and services, and enhance website functionality.
• Marketing and Advertising: With your consent where required, to send you newsletters, promotional materials, special offers, and other information about our services, events, or those of our partners that we think may interest you. To deliver targeted advertising, content, and promotions to you on our Site and on third-party websites and platforms based on your interests, online activity, and demographic information (see Section 5 on Cookies and Tracking Technologies).
• Analytics and Performance: To monitor and analyze usage, trends, and activities in connection with our Site and Services to improve their performance and user experience.
• Future Automated Decision-Making/Profiling: We may in the future use your information for automated decision-making or profiling to further personalize your experience, offer relevant services, or for marketing efficiency. Should we implement such practices, we will update this policy, provide specific information about the logic involved, the significance, and the envisaged consequences, and ensure compliance with applicable laws, including obtaining necessary consents.
• Security and Fraud Prevention: To maintain the security and integrity of our Site and Services, prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Legal Compliance and Dispute Resolution: To comply with applicable legal and regulatory obligations, respond to legal requests or processes, enforce our agreements, and resolve disputes.

We may share your personal information with third parties in the following circumstances, in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia:

• Service Providers and Partners: We may disclose your information to trusted third-party service providers who perform functions on our behalf, such as payment processing, hosting, marketing support, analytics, and customer service. These providers are authorized to use your personal information only as necessary to provide these services to us.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or any form of business reorganization, your personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
• Compliance with Laws and Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests or processes, including requests from authorities in the Kingdom of Saudi Arabia.
• Protection of Rights and Safety: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms and Conditions, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation.
• With Your Consent: We may share your information with third parties for any other purpose disclosed at the time of collection, provided we have your express consent.

We use cookies and similar tracking technologies to collect and store information when you visit our Site. These technologies help us understand how you interact with our Site, improve your user experience, and deliver relevant content and advertising.

• Cookies:
• Cookies are small text files stored on your device when you access our Site. They allow us to recognize your browser and capture certain information, such as user preferences, session details, and usage statistics.

• Types of Cookies We Use:
• Essential Cookies: Necessary for the operation of our Site and to enable core functionality (e.g., security, authentication, booking process)
• Performance and Analytics Cookies: Help us analyze how visitors use the Site so we can improve performance and user experience
• Functional Cookies: Enable enhanced functionality and personalization.
• Targeting and Advertising Cookies: Used to deliver advertisements and promotions relevant to your interests, both on our Site and on third-party websites or platforms.

• Third-Party Tracking:
• We may allow certain third parties, including analytics providers and advertising partners (e.g., Google Analytics, Meta), to set cookies and collect information about your online activities across websites and over time for analytics and targeted advertising purposes.

• Your Choices:
• You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, although doing so may affect the functionality of the Site. If you prefer not to receive tailored advertising, you can adjust your preferences or opt out via available industry tools (e.g., Google Ads Settings).

• Your Choices:
• You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, although doing so may affect the functionality of the Site. If you prefer not to receive tailored advertising, you can adjust your preferences or opt out via available industry tools (e.g., Google Ads Settings).

• Consent for Cookies:
• Where required by applicable laws in the Kingdom of Saudi Arabia, we will obtain your consent before placing certain types of cookies or engaging in targeted advertising.

• Enable essential Site functionality.
• Analyze Site traffic and usage patterns to improve our Site and Services.
• Personalize your experience (e.g., remember your preferences and settings).
• Deliver relevant, interest-based advertising to you on our Site and other websites (targeted advertising).
• Measure the effectiveness of our advertising campaigns.

When you first visit our Site, you will be presented with options to manage your cookie preferences, particularly for non-essential cookies like those used for advertising and analytics. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please see our Cookie Policy.

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, in line with applicable laws and best practices in the Kingdom of Saudi Arabia.

• Security Measures: We implement safeguards such as secure servers, encryption protocols (e.g., SSL), access controls, and staff training to help ensure your personal information is protected.
• Limited Access: Access to your personal information is restricted to employees, contractors, and service providers who need to know the information to process it on our behalf and who are subject to confidentiality obligations.
• No Guarantee:While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

If you believe that your interaction with us is no longer secure (e.g., you suspect unauthorized access to your account), please contact us immediately using the details in Section 12 ("Contact Us").

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, tax, accounting, or reporting requirements under the laws of the Kingdom of Saudi Arabia.

• Retention Periods: The specific retention period depends on the nature of the information and the purpose for which we process it. For example: Booking and transaction records may be retained for accounting and audit purposes for the duration required by Saudi regulations. Marketing preferences may be retained until you withdraw consent or opt out.
• Criteria Used to Determine Retention Periods:We consider: The purpose for collecting and processing the personal information; The nature and sensitivity of the data; Any legal or regulatory requirements applicable to such data.
• Deletion or Anonymization:When we no longer need your personal information for the purposes set out in this Privacy Policy, we will securely delete it or anonymize it so that it can no longer be associated with you.

Under applicable data protection laws in the Kingdom Of Saudi Arabia, you may have certain rights regarding your personal information. These rights may include:

• The Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
• The Right to Rectification: You have the right to request that we correct any inaccurate personal information and to have any incomplete personal information completed.
• The Right to Erasure (Right to be Forgotten): You have the right to request the deletion or removal of your personal information under certain circumstances (e.g., if the data is no longer necessary for the purpose it was collected, or if you withdraw consent where consent was the basis for processing).
• The Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain circumstances (e.g., if you contest the accuracy of the data, or if the processing is unlawful).
• The Right to Object to Processing: You have the right to object to the processing of your personal information under certain circumstances, particularly where we are processing your data for direct marketing purposes or relying on legitimate interests as our legal basis.
• The Right to Data Portability: You have the right to request to receive your personal information in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your personal information (e.g., for direct marketing emails or certain cookies), you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Rights Related to Automated Decision-Making and Profiling: If and when we engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you, we will inform you about the logic involved, as well as the significance and the envisaged consequences of such processing for you, and you will have the right to obtain human intervention, to express your point of view, and to contest the decision.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

TeleiosX does not knowingly collect personal information from children under the age of 13 through its website or online services. For in-venue educational programs, school trips or camps intended for children, we collect only the information necessary to ensure safety and participation (e.g., name, age, relevant medical information) and only with the consent of a parent or legal guardian. If we learn that we have inadvertently collected personal information from a child without proper consent, we will delete such information promptly.

Our Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from our Site.

If you have any questions, comments, or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:

TeleiosX Riyadh
Alyasmine, North Riyadh, Saudi Arabia
Email: info@teleiosx.com
Phone: +966 55 224 9297

We will endeavor to respond to your inquiry as soon as possible.